두림야스카와



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Customer Service

Customer Service
We support our customers in maintaining the stability of their systems by providing the best service possible.

Service Goal /

  • Today’s manufacturing environment is becoming more complex and detail oriented. Statistics show that more than 70 percent of downtime is unplanned that is caused by unexpected failures. Moreover, due to the complicated nature of the manufacturing environment, it is becoming increasingly difficult to resolve problems quickly. In the manufacturing sector, downtime means financial loss
  • DOOLIM-YASKAWA established its customer service department to provide dependable service and prevent system failure through continuous follow-up management and periodic inspection, allowing our customers to maintain the stability of their systems.
  • 문제점 수평전개 - 문제점 분석 및 개선안 수립 - 현장 적용 및 모니터링 체크 - 전 공장 수평 전개 추진 모니터링 시스템 적용 - 예방 보전 및 예지 보전 - 설비 이력 관리 - 고장 조치 메뉴얼 정밀 점검 진단 실시 - 월례 회의를 통한 문제점 공유 - 비가동 점검을 통한 심화 진단 - 업체 설비 진단 제안에 의한 예방 보전 방안 수립 A/S 글로벌 네트워크 구축 - 해외 지사망을 통한 Hot Line구축 - 화상 회의로 실시간 현안 공유 - 정기 방문을 통한 불만 사항 접수

Service Department /

  • Repair
  • Good customer service is based on rapid problem-solving, so the customer service department of DOOLIM-YASKAWA is on standby 365 days a year. We work hard to maintain the productivity of our customers’ facilities by resolving their problems quickly and accurately.
  • Technical Support
  • The technical support offered by DOOLIM-YASKAWA ensures that our systems and equipment always run efficiently and supports our customers in their use of the latest systems and software.
  • Preventive Inspection
  • DOOLIM-YASKAWA’ service strategy is to provide active service with the goal of minimizing potential failure through regular preventive maintenance, rather than passive service based on a reactionary strategy.



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address

Head Quarter

ZIP)14117 555-15, Hogye-dong, Dongan-gu, Anyang-si, Gyeonggi-do, Korea Tel : +82.31.357.0350 Fax : +82.31.357.4935

Factory

ZIP)18279 70-15, Muha-ro, Namyang-Eup, Hwaseong-si, Gyeonggi-do, Korea

Beijing Office

Room 301, No.1 Building, Air City, East Airport Road 2nd Shunyi District, Beijing, China Tel : +86.10.8146.6988